My last blog post was on the topic of a simple and effective tool for customer retention offered by getclosure! – the second chance. To visit that article, explaining how we successfully offer suppliers a second chance to retain their customer’s business, click here.
The article prompted Richard of getclosure! to email me another [...]
From the Team: the Value of Customer Retention
Published in July 7th, 2008
Posted by Quentin Tannock in Business Blitz
1 Comment
From the Team: The Second Chance
Published in June 30th, 2008
Posted by Quentin Tannock in Business Blitz
One simple reason businesses love the getclosure! service is the way we give them a second chance to resolve their customer’s problems.
Recently I blogged on how respected research, and my own experience, provides evidence that consumers with a problem that is quickly resolved by a supplier are many times more likely to return to that [...]
From the Team
Published in April 28th, 2008
Posted by Quentin Tannock in Business Blitz
World-class suppliers know that it is worth resolving genuine complaints because by doing so you earn customer loyalty. The last time I wrote I outlined how Sony UK quickly resolved the problem I had with my Sony mouse. After verifying I was a genuine customer with a genuine problem, they sent me a [...]
From the Team
Published in April 21st, 2008
Posted by Quentin Tannock in General
The best thing about the getclosure! service is that getclosure! is ‘what it says on the label’ – the service is all about getting closure. This closure works both ways – for both the consumer and the supplier. That a consumer benefits from closure of an issue with a supplier is obvious. [...]
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