The results of the Ask Afrika Orange Index® 2009 were presented at an award ceremony at Melrose Arch in Johannesburg last week. The feverous energy in the room before the results were announced is a tribute to the people who spend their professional lives dealing with disgruntled and upset consumers. It was great to [...]
From the Team: Consumer expectation management
Published in January 5th, 2009
Posted by Richard Wright in Business Blitz
Wow, it’s already 2009! Happy New Year to you all. We hope you managed to get some rest and recharge over the festive season.
For those of you that travelled, we hope you experienced superb service at your holiday destination. If you have any positive service experiences that you would like to share please feel free [...]
From the Team: Reasons for using getclosure!
Published in November 17th, 2008
Posted by Richard Wright in Business Blitz
The last six weeks at the getclosure! office have certainly been the most interesting. In October there was a 35% increase in the number of complaints that were delivered. This coupled with the ever-increasing number of visitors to the website, indicates that the awareness of getclosure! is spreading across the country.
getclosure! has now reached a [...]
From the Team: Why consumers turn to getclosure!
Published in September 29th, 2008
Posted by Richard Wright in Business Blitz
Over the last 2 months I have immersed myself in some rather interesting data. A question suppliers often ask me is “why would our customers choose to use getclosure! to submit their complaints when they can just call our call centre or email our customer care email address” – so in March this year [...]
From the Team: What getclosure! offers its subscribers
Published in August 11th, 2008
Posted by Richard Wright in Business Blitz
As head of operations and sales I often get asked: “What are the benefits of subscribing to the getclosure! service?” During a training course which I attended a couple of weeks ago, I learnt that there is a subtle but very important difference between features and benefits. Because I am so deeply immersed in the [...]
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