The results of the Ask Afrika Orange Index® 2009 were presented at an award ceremony at Melrose Arch in Johannesburg last week. The feverous energy in the room before the results were announced is a tribute to the people who spend their professional lives dealing with disgruntled and upset consumers. It was great to [...]
From the Team: Consumer expectation management
Published in January 5th, 2009
Posted by Richard Wright in From the Team
Wow, it’s already 2009! Happy New Year to you all. We hope you managed to get some rest and recharge over the festive season.
For those of you that travelled, we hope you experienced superb service at your holiday destination. If you have any positive service experiences that you would like to share please feel free [...]
From the Team: Reasons for using getclosure!
Published in November 17th, 2008
Posted by Richard Wright in From the Team
The last six weeks at the getclosure! office have certainly been the most interesting. In October there was a 35% increase in the number of complaints that were delivered. This coupled with the ever-increasing number of visitors to the website, indicates that the awareness of getclosure! is spreading across the country.
getclosure! has now reached a [...]
From the Team: Why consumers turn to getclosure!
Published in September 29th, 2008
Posted by Richard Wright in From the Team
Over the last 2 months I have immersed myself in some rather interesting data. A question suppliers often ask me is “why would our customers choose to use getclosure! to submit their complaints when they can just call our call centre or email our customer care email address” – so in March this year [...]
From the Team: What getclosure! offers its subscribers
Published in August 11th, 2008
Posted by Richard Wright in From the Team
As head of operations and sales I often get asked: “What are the benefits of subscribing to the getclosure! service?” During a training course which I attended a couple of weeks ago, I learnt that there is a subtle but very important difference between features and benefits. Because I am so deeply immersed in the [...]
From the Team: Managing Consumer Expectations
Published in June 9th, 2008
86% of consumers that close their complaints give us feedback – of this 90% positively rate the service they received from getclosure! and more than 90% say they will recommend getclosure! to others. WOW! When I first read that sentence I was breathless.
These stats are so fantastic that it prompted me to think [...]
From the Team
Published in May 5th, 2008
Posted by Richard Wright in From the Team
Hi there everybody,
I have been in the fortunate position of being part of the evolution of this exhilarating website. I have been hands-on at getclosure! since the first complaint was delivered on 28 June 2007. As it happens, that complaint was against First National Bank (FNB) and I’m delighted that FNB was the [...]
Blogroll
Consumer Information
Recent Entries
-
- SMS saving by FNB
- Compliment of the Week: Budget Insurance
- Carte Blanche Consumer explores ways to save your pocket and your planet
- Cell C – zoom and snap application
- Operation Khanyisa to curb electricity theft
- Compliment of the Week: Woolworths
- Stay in touch with Outlook Social Connector
- AMMO Mobile – pay your bills without using cash
- Compliment of the Week: KFC
- Carte Blanche Consumer shops around
Categories
Recent Comments
-
- Emma Donovan on Gym memberships: exercising your consumer rights
- Christo on Gym memberships: exercising your consumer rights
- Emma Donovan on Consumer Protection Act Series #10 – Right to return goods
- Greg on Consumer Protection Act Series #10 – Right to return goods
- Shane007 on Consumer Protection Act Series #10 – Right to return goods