We chatted to Judge Galgut, the Ombudsman for Long-term insurance to find out what consumers need to know before they take out long-term insurance, and what to do if they have a complaint. Here is what he had to say:
Broadly speaking long-term insurance is any insurance which includes life cover. More accurately, however, [...]
Our latest interview is with Mr Justice Brian Galgut, the Ombudsman for Long-term Insurance.
What is the primary function of the office of the Long-term Insurance Ombudsman?
To provide, at no cost to consumers, out of court dispute resolution of their complaints against insurance companies arising from long-term insurance policies.
When should a consumer lodge a complaint [...]
What is the primary function of the Office of the City Ombudsman?
In brief: to deal with complaints about the City of Cape Town.
When should a consumer lodge a complaint with your office?
In summary: When your complaint about the municipality of Cape Town is not resolved by the relevant department in the administration, you [...]
Next up in our series of interviews with South African remedy providers is the MIO.
What is the primary function of the office of the Motor Industry Ombudsman (MIO)?
The primary function of the MIO is to adjudicate disputes within the South African motor industry where a deadlock has been reached by the parties involved in the [...]
getclosure! is publishing a series of interviews to increase consumer awareness about various remedy providers and the valuable role which they play in South Africa. Our first interview is with Advocate Clive Pillay, Ombudsman for Banking Services (OBS).
1. What is the primary function of the office of the Banking Ombudsman?
To resolve disputes between banks [...]
The effectiveness of various Chapter 9 institutions has been a hot topic for debate recently. On a positive note, recent judgements indicate that the National Consumer Tribunal is fulfilling its role to protect consumers from unscrupulous credit providers.
The National Consumer Tribunal is an adjudicative body established by section 26 of the National Credit Act [...]
The Office of Consumer Protection (OCP) functions as part of the Consumer and Corporate Regulation Division of the Department of Trade and Industry (the dti) and is committed to protecting consumers against unfair business practices. It does this through complaints resolution, investigations, prosecutions, education and voluntary compliance programmes. The OCP will negotiate and [...]
