Are you looking for an opportunity to work in a dynamic, innovative environment and expand your knowledge of the ever-changing online world? If so, then we may have just the job for you.
If you’re not familiar with getclosure, here is a brief overview: www.getclosure.co.za is an independent complaints management and consumer affairs portal. Read [...]
Job opening with online start-up
Published in June 24th, 2010
Posted by Emma Donovan in From the Team
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Published in May 6th, 2009
Posted by Quentin Tannock in From the Team
Recently I reviewed the striking case of a corporation that has ignored over 100 complaints from customers in the past few months (delivered by getclosure!). It is difficult not to become frustrated with the corporation’s attitude. Ignoring customer feedback and turning away business in these volumes seems incomprehensible to me as a [...]
From the Team: Commonsense recession proofing
Published in January 19th, 2009
It is common sense to most of us that customer retention is the best way to ensure your business survives – of ‘recession proofing’ your business. Paradoxically it can seem common sense to cut customer service costs and customer retention costs during hard times. It may be that cost-cutting across the board is necessary to [...]
From the Team: Consumer expectation management
Published in January 5th, 2009
Posted by Richard Wright in From the Team
Wow, it’s already 2009! Happy New Year to you all. We hope you managed to get some rest and recharge over the festive season.
For those of you that travelled, we hope you experienced superb service at your holiday destination. If you have any positive service experiences that you would like to share please feel free [...]
From the Team: High hopes for 2009
Published in December 29th, 2008
Posted by Ian Donovan in From the Team
“Thank goodness 2008 is over” has been the recurring theme in many of the messages I have received from friends and colleagues over the last few weeks. Yes, it has been a tough year for most people – and not only in South Africa. Across the globe, people have faced the worst economic turmoil [...]
From the Team: Technical updates at getclosure!
Published in December 22nd, 2008
Posted by Brian Pitt in From the Team
It is almost Christmas and all us techies are seriously looking forward to a bit of a holiday.
As one would expect, we have found ourselves pushing hard to get our last few jobs done before we are permitted to put our laptops on standby for a few weeks. Fortunately we have managed to deploy all [...]
From the Team – Complaints management: The challenge is in the implementation
Published in December 8th, 2008
Posted by Quentin Tannock in From the Team
Recently getclosure’s Patrick Deale presented to the Credit Providers Association on the topic of Best Practice for Complaints Management. I thought that Patrick’s presentation was superb and that our blog readers would find comments on it useful.
Working from a UK Financial Services Board review, Patrick summarised best practices for complaints handling as follows:
• Create a culture [...]
From the Team: World Aids Day 2008
Published in December 1st, 2008
Posted by Funiwe Mtshazo in From the Team
Today is World Aids Day, and we are reminded how important it is to observe such days as a nation. Yes, we hear about it everyday, we are told about the precautionary measures that we should take, but we are just hard of hearing?
If you are not infected you are some how affected. The big [...]
From the Team: Music to your customers’ ears
Published in November 24th, 2008
Posted by Arno Kuhl in From the Team
I have a son who is a keen piano player, and for Christmas I bought him a keyboard and stand from a new music specialist shop that recently opened near us. It was a large heavy keyboard, and upon getting it home I unfolded the stand to see if it would support the keyboard, and [...]
From the Team: Reasons for using getclosure!
Published in November 17th, 2008
Posted by Richard Wright in From the Team
The last six weeks at the getclosure! office have certainly been the most interesting. In October there was a 35% increase in the number of complaints that were delivered. This coupled with the ever-increasing number of visitors to the website, indicates that the awareness of getclosure! is spreading across the country.
getclosure! has now reached a [...]
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