http://www.getclosure.co.za/blog Complaints made easy! Fri, 05 Mar 2010 11:19:09 +0000 http://backend.userland.com/rss092 en With some exciting projects in the pipeline for 2010, we decided that it was time to expand our core team.  On that note, I'd like to officially welcome Mduduzi, who joined us a couple of weeks ago.  We're looking forward to  working with him over the next couple of months. 1. What ... http://www.getclosure.co.za/blog/2010/03/05/interview-with-mduduzi-ndlovu/ We are just coming out of recession and money is tight. Getting over billed is the last thing anyone needs right now. But you will be happy to know that when such problems arise, there are suppliers out there who will listen and will keep you in-the-loop on how your ... http://www.getclosure.co.za/blog/2010/03/04/compliment-of-the-week-virgin-mobile/ According to a recent article on Sky News, President Barack Obama is looking for a "social networks manager" to take charge of his MySpace and Facebook pages and keep his Twitter account up to date. The first question which popped into my mind when I read this was "If I didn't ... http://www.getclosure.co.za/blog/2010/02/26/would-you-let-someone-tweet-on-your-behalf/ We never get tired of good service. It's always a pleasure to know that you can still make purchases from some suppliers and get friendly, meaningful service without any delays. In fact, this is how buying any product should be! One customer experienced this at Hi-Fi Corporation and had ... http://www.getclosure.co.za/blog/2010/02/25/compliment-of-the-week-hi-fi-corp-2/ Engen, an Africa-based energy company, has done a stunning job of assisting one of their customers with her complaint. While dealing with Anita's complaint they were transparent, prompt and efficient. She shared the following with getclosure: On Sunday, 14 February 2010 a petrol attendant at the Engen filling station in Glen ... http://www.getclosure.co.za/blog/2010/02/18/compliment-of-the-week-engen/ Well done to staff members Gail and Amanda of Sterns, who have done a fantastic job not only in resolving a customer's complaint efficiently, but doing so in record time. A very happy customer had the following to share on the getclosure site: "I just want to say thank you to ... http://www.getclosure.co.za/blog/2010/02/11/compliment-of-the-week-sterns/ That's the question consumers were left asking after Icasa decided earlier this week not to look at the mobile industry's interconnect proposal. The proposal was to lower the costs the cell phone companies charge each other for calls between their networks from R1,25 to 89c. The understanding was that this ... http://www.getclosure.co.za/blog/2010/02/05/are-cell-call-costs-every-going-to-come-down/ In any organisation, demonstrating exceptional customer care can go a long way to the continual success of the business. So when you have great, well trained staff like Pilate from Hyundai Automotive demonstrating such fantastic service, you know this business is going to be around for a long time. This ... http://www.getclosure.co.za/blog/2010/02/04/compliment-of-the-week-hyundai-automotive/ www.getclosure.co.za is an independent complaints management and consumer affairs portal. Our discreet service is fast, effective and free for South African consumers and suppliers.  We have an opening for a PHP Developer with a can-do attitude. Job description: The successful candidate would work with our existing team to maintain ... http://www.getclosure.co.za/blog/2010/02/03/job-opportunity-for-a-php-developer/ You may vaguely remember a ‘privacy settings' dialogue box that popped up on Facebook in December 2009. If you just skimmed through (or ignored) the fine print and opted for the recommended changes, you gave Facebook the right to publicise your private information. This includes everything from status ... http://www.getclosure.co.za/blog/2010/02/01/is-your-personal-information-safe-on-facebook/